Refund Policy

Halston Melbourne – Return & Refund Policy

At Halston Melbourne, we want every piece to shine just right. If something isn’t quite perfect, we’re here to make it right with a smooth, supportive return experience.

Eligibility for a Refund

You can request a return or refund within 30 calendar days of receiving your order if:

• You notify us within the return window

• The item is unused, in its original packaging, and in resalable condition

• The item arrived damaged or defective

Non-Refundable Items

For hygiene and customization reasons, we cannot accept returns for:

• ❌ Used, worn, or damaged items due to misuse

• ❌ Final sale, clearance, or deeply discounted products

How to Request a Return

Please contact us with:

• Your order number

• A brief description of the issue

• Photos of the item and packaging (if applicable)

We’ll get back to you quickly with the next steps.

Return & Refund Process

1. Review & Approval
Our team will assess your request and may ask for additional info.

2. Return Instructions
If approved, we’ll provide return details and address.
Return shipping is the customer’s responsibility, unless the item is faulty or incorrect.

3. Refund Processing
Once we receive and inspect your return, your refund will be issued to the original payment method.
Refunds may take 5–7 business days to appear, depending on your payment provider.

Important Notes

• Items must be returned unused and in original packaging

• Shipping fees are non-refundable, unless the item was faulty

• Returns not meeting our policy may be denied

• Excessive return requests may lead to account review

Need Help?

We’re always here for you!
If you have any questions or concerns, please reach out through our Contact page.